FAQ

Frequently Asked Questions

General

What is HERBÉLISS?

HERBÉLISS is a premium botanical hair care brand inspired by the harmony between nature, beauty, and modern formulation. We create sophisticated hair care products designed to become part of your everyday self-care ritual.

Who can use HERBÉLISS products?

Our products are designed for both women and men. Each product page provides specific information about its intended use, ingredients, and recommended application.

Are HERBÉLISS products suitable for all hair types?

Our products are developed for different hair care needs. Please check the individual product description to determine whether a specific product is suitable for your hair type and concerns.

Products & Ingredients

What ingredients are used in HERBÉLISS products?

HERBÉLISS focuses on botanical-inspired ingredients and carefully selected cosmetic ingredients. The complete ingredient list (INCI) is provided on the relevant product page and/or product packaging.

Are HERBÉLISS products 100% natural?

Our philosophy is inspired by nature and botanical beauty. However, "natural" does not necessarily mean that every ingredient in a cosmetic formulation is 100% natural. Please refer to each product's ingredient list for accurate information.

Are HERBÉLISS products tested on animals?

Our approach is to develop beauty products with responsible and thoughtful practices. Specific claims regarding cruelty-free status will only be made where they are supported by the applicable product and business documentation.

Can I use HERBÉLISS products if I have sensitive skin or scalp?

If you have sensitive skin or scalp, carefully review the ingredient list before use. We recommend performing a small patch test when appropriate and discontinuing use if irritation occurs.

If you have a known allergy or a specific medical concern, consult a qualified healthcare professional before using a new cosmetic product.

How to Use

How should I use HERBÉLISS products?

Each product comes with specific instructions for use. Follow the directions provided on the product packaging or product page for the best experience.

How often should I use the products?

The recommended frequency depends on the specific product and your hair care routine. Please follow the instructions provided for each product.

Can I use several HERBÉLISS products together?

Yes, products can be incorporated into a hair care routine when their individual instructions are compatible. Follow the recommended usage instructions for each product.

When can I expect to see results?

Results can vary depending on the product, your hair characteristics, your routine, and how consistently you use the product.

HERBÉLISS does not guarantee a specific result or timeframe.

Orders

How can I place an order?

Simply select the product you want, add it to your cart, proceed to checkout, and enter your delivery and payment information.

Once your order has been successfully processed, you will receive an order confirmation.

Can I modify or cancel my order?

If you need to modify or cancel an order, contact us as soon as possible at [your email address].

We will do our best to help, but an order that has already been processed or shipped may not be able to be modified or cancelled.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location.

Shipping & Delivery

Where do you deliver?

HERBÉLISS delivers to the locations available during checkout. Delivery availability may vary depending on your destination.

How long does delivery take?

Delivery times depend on your destination, shipping method, order processing time, and delivery provider.

The estimated delivery time will be communicated during the ordering process whenever possible.

How can I track my order?

If tracking is available for your shipment, you will receive the tracking information through the contact details provided when placing your order.

What happens if my package arrives damaged?

Please contact us as soon as possible with your order number and photographs of the damaged package or product.

We will review the situation and provide an appropriate solution in accordance with our Return & Exchange Policy.

Returns & Exchanges

Can I return a HERBÉLISS product?

Returns are subject to our Return & Exchange Policy and applicable consumer protection laws.

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return where permitted by applicable law.

Can I exchange a product?

Eligible products may be exchanged subject to product availability and our Return & Exchange Policy.

Please contact us before sending a product back.

How do I request a refund?

Contact our customer service team at [your email address] with your order number and the reason for your request.

If the return is approved, the refund will generally be processed through the original payment method where possible.

Safety

What should I do if I experience irritation?

Stop using the product if you experience significant irritation or an adverse reaction.

Review the ingredient list and, if necessary, seek advice from an appropriate healthcare professional.

Are HERBÉLISS products medical treatments?

No. HERBÉLISS products are cosmetic and hair care products. They are not intended to diagnose, treat, cure, or prevent diseases unless expressly stated and legally permitted.

Customer Support

How can I contact HERBÉLISS?

Our customer service team is available to assist you with questions about products, orders, delivery, returns, and other website-related matters.

Email: [herbelissofficiel@gmail.com ]

Telephone: [0695040863]